Politique d’expédition


 

At HOUSE OF KAZU, we are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy carefully before placing an order.

SHIPPING DESTINATION

We currently ship within Morocco only.

At this time, we do not offer international shipping.

ORDER PROCESSING

Orders are processed Monday through Saturday, excluding public holidays.

Please allow 1–2 business days for your order to be processed before it is shipped.

During periods of high demand, product launches, or promotional events, processing times may be slightly longer.

Once your order has been shipped, you will receive a shipping confirmation by email.

ESTIMATED DELIVERY TIMES

Estimated delivery times are as follows:

  • Major cities: 1–3 business days

  • Other regions: 2–5 business days

Delivery times are estimates only and are not guaranteed.

Unexpected delays may occur due to weather conditions, public holidays, courier delays, or other circumstances beyond our control.

SHIPPING FEES

Shipping charges are calculated at checkout before payment.

Any applicable shipping fees will be clearly displayed during the checkout process.

We may occasionally offer free shipping promotions, which will be announced on our Website.

ORDER TRACKING

When available, tracking information will be sent to the email address provided during checkout once your order has been dispatched.

If you have not received your shipping confirmation within a reasonable time after placing your order, please contact us.

INCORRECT SHIPPING INFORMATION

Customers are responsible for providing accurate and complete shipping information.

HOUSE OF KAZU is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete shipping details provided by the customer.

If an order is returned to us because of an incorrect address, additional shipping charges may apply before the order can be reshipped.

FAILED DELIVERY ATTEMPTS

If delivery cannot be completed after multiple attempts or if the package is refused without a valid reason, the order may be returned to us.

In such cases, shipping charges are non-refundable, and additional shipping fees may be required to resend the package.

LOST OR DAMAGED PACKAGES

If your package arrives damaged or appears to have been lost during transit, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and, where appropriate, provide a suitable solution.

DELAYS

While we strive to deliver every order on time, HOUSE OF KAZU is not responsible for shipping delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Weather conditions

  • Transportation disruptions

  • Public holidays

  • Customs procedures (if applicable)

  • Natural disasters

  • Force majeure events

ORDER CHANGES

Once an order has been placed, we cannot guarantee that changes or cancellations can be made.

If you need assistance, please contact us immediately, and we will do our best to help before your order is processed.

CONTACT US

If you have any questions regarding this Shipping Policy or your order, please contact us:

HOUSE OF KAZU

Website: houseofkazu.store

Email: houseofkazu@gmail.com

Phone: +212 689372313

Shipping Area: Morocco Only